pgasia Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and pgasia ("pgasia", "we", "us", "the Platform") governing your use of the pgasia website, mobile web application, and all associated gaming services accessible at pgasia.ws.

By registering an account, logging in, depositing funds, or participating in any game or promotion on the pgasia platform, you unconditionally accept these Terms in full. Your continued use of the platform following any published amendments constitutes acceptance of the updated Terms.

These Terms apply to all users accessing the pgasia platform from within the Republic of the Philippines and are supplemented by the pgasia Privacy Policy and any applicable game-specific rules, bonus terms, and promotional conditions published on the platform from time to time.

pgasia operates under PAGCOR (Philippine Amusement and Gaming Corporation) regulatory oversight. As a PAGCOR-regulated online gaming platform, pgasia is bound by Philippine gaming law, PAGCOR circulars, and all applicable Republic Acts governing gaming operations in the Philippines. These Terms are designed to be consistent with those regulatory requirements.

To be eligible to register and use the pgasia platform, you must satisfy all of the following conditions at all times:

• You are at least twenty-one (21) years of age;
• You are a resident of or physically located within the Republic of the Philippines at the time of play;
• You are not a PAGCOR employee, officer, or immediate family member of such persons;
• You are not a person who has voluntarily self-excluded from gambling or been placed on a PAGCOR exclusion list;
• You have full legal capacity to enter into binding agreements under Philippine law;
• You are not accessing the platform from a jurisdiction where online gambling is prohibited or requires a local license not held by pgasia;
• You are acting on your own behalf and not as an agent or representative of any third party.

pgasia is required by PAGCOR to conduct mandatory Know Your Customer (KYC) identity verification before enabling real-money deposits and withdrawals on any account. Acceptable Philippine government-issued identification documents include: Philippine Passport, Driver's License, SSS/GSIS ID, PhilHealth ID, Unified Multi-Purpose ID (UMID), Postal ID, and Voter's ID. Accounts that cannot be verified will have their deposits refunded and real-money functionality suspended pending successful KYC completion.

pgasia reserves the right to request additional documentation at any time where there is reasonable cause to verify your identity, age, or source of funds. Failure to provide requested documentation within the stipulated timeframe may result in account suspension.

Each individual is permitted to hold only one (1) registered account on the pgasia platform. Creating duplicate or multiple accounts — whether under the same or different personal details — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of all associated balances.

When registering, you agree to provide accurate, current, and complete information including your legal name, date of birth, Philippine residential address, valid mobile number, and a working email address. You agree to promptly update this information if it changes.

You are solely responsible for:

• Maintaining the confidentiality of your pgasia account username and password;
• All activity and transactions conducted through your account, whether authorised by you or not;
• Ensuring that no other person accesses your account or uses your login credentials;
• Logging out of your account at the end of each session, especially on shared or public devices;
• Notifying pgasia customer support immediately via live chat if you suspect unauthorised access to your account.

pgasia will never ask for your password via email, live chat, or any other communication channel. Any communication purporting to be from pgasia requesting your password should be treated as fraudulent and reported immediately.

Account sharing, transferring, or selling your pgasia account to another person is strictly prohibited. All accounts are personal and non-transferable. Any attempt to transfer account ownership will result in permanent account closure and forfeiture of the account balance.

All financial transactions on the pgasia platform are conducted exclusively in Philippine Pesos (PHP). pgasia does not accept deposits or process withdrawals in foreign currencies. No currency conversion is applied to player balances.

Accepted deposit and withdrawal methods currently available on the pgasia platform include GCash, PayMaya, BPI (Bank of the Philippine Islands), BDO Unibank, Metrobank, and InstaPay. Available methods and processing times are subject to change; current details are always displayed within the Cashier section of your account.

The following conditions apply to all deposits:

• Minimum deposit amount: ₱100 per transaction;
• You may only deposit funds from payment accounts registered in your own name — depositing from third-party accounts is prohibited;
• pgasia does not charge deposit fees; however, your payment provider may apply their own transaction charges;
• Deposits are credited to your pgasia account upon confirmation of receipt from the payment provider.

The following conditions apply to all withdrawal requests:

• Minimum withdrawal amount: ₱100 per transaction;
• Withdrawals will only be processed to a payment account registered in your own name and matching your verified KYC details;
• GCash withdrawals from fully KYC-verified accounts are typically processed within 5 to 15 minutes during normal operating hours;
• Bank transfer withdrawals via BPI, BDO, or Metrobank are processed within one (1) business day;
• pgasia reserves the right to conduct additional verification checks before processing any withdrawal request, particularly for amounts exceeding applicable PAGCOR reporting thresholds;
• Withdrawals may be declined or delayed where there is a reasonable suspicion of fraudulent activity, money laundering, or breach of these Terms.

Player funds held in pgasia accounts are maintained under PAGCOR-mandated financial controls and are kept separate from pgasia's operational funds. pgasia does not use player deposits for its own business expenses.

pgasia may offer bonuses, free bets, cashback, reload promotions, and other promotional benefits to players from time to time. All bonuses and promotions are subject to specific terms and wagering requirements that will be clearly stated in the relevant promotion details page at the time the offer is made.

General bonus conditions applicable across all pgasia promotions unless otherwise stated:

• Bonuses are available to eligible registered players aged 21 and above only;
• Each promotion is available to one account per person, per household, per device, and per IP address unless stated otherwise;
• Attempting to claim a bonus multiple times through the use of duplicate accounts, shared devices, or VPN manipulation constitutes fraud and will result in bonus forfeiture and potential account suspension;
• Wagering requirements must be met before any bonus-derived winnings may be withdrawn;
• pgasia reserves the right to modify, suspend, or cancel any promotion at any time. Where a promotion is cancelled after a player has already opted in, pgasia will take reasonable steps to notify affected players;
• Any bonus claimed in circumstances that pgasia, in its reasonable judgment, considers abusive or inconsistent with the spirit of the promotion may be forfeited without prior notice.

Players are responsible for reading the applicable bonus terms before opting in to any promotion. Claiming a bonus constitutes acceptance of that promotion's specific terms and conditions.

All games available on the pgasia platform — including but not limited to live dealer casino games, slot games, bingo, sabong live, fishing games, and mines games — are governed by individual game rules accessible within each game interface. You are responsible for understanding the rules of any game before placing a real-money wager.

pgasia's slot games, bingo draws, fishing games, and mines games operate using certified Random Number Generator (RNG) systems that have been tested and verified for fairness in accordance with PAGCOR requirements. Live dealer games are conducted by trained dealers in real time using physical equipment subject to regular inspection. The outcomes of all games are determined solely by the applicable game mechanics; pgasia does not manipulate game outcomes.

Sabong live betting on the pgasia platform corresponds to official derby events held at PAGCOR-licensed Philippine arenas. Bet settlements are based on the official fight result as declared by the arena's duly authorised referee. In the event of a draw, cancelled fight, or technical interruption as defined in the applicable sabong rules, bets will be handled in accordance with those rules as displayed in the Sabong section.

In the event of a discrepancy between a displayed game result and the result recorded in pgasia's transaction servers, the server records shall be the definitive reference for settling disputes. pgasia's game logs are maintained in accordance with PAGCOR record-keeping requirements.

The following activities are strictly prohibited on the pgasia platform. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of account balances, and may result in referral to relevant law enforcement or regulatory authorities:

• Registering while under 21 years of age or providing false age information during registration or KYC;
• Opening or operating multiple accounts on the platform;
• Using another person's identity, payment account, or personal details to register or transact;
• Using any software, bot, automated script, or artificial intelligence tool to gain an unfair advantage in any game;
• Attempting to exploit software errors, glitches, or vulnerabilities in any game or platform feature;
• Colluding with other players, dealers, or pgasia staff to manipulate game outcomes;
• Using the platform to launder money or conduct any activity in violation of the Anti-Money Laundering Act of 2001 (Republic Act No. 9160) and its amendments;
• Accessing the platform via VPN, proxy, or any other technology designed to mask your true geographic location;
• Depositing funds derived from criminal activity or other unlawful sources;
• Conducting any form of credit betting, staking on behalf of third parties, or operating as an unlicensed bookmaker through the pgasia platform;
• Reverse engineering, scraping, or reproducing any part of the pgasia platform or its content without written authorisation.

pgasia complies fully with PAGCOR's responsible gaming requirements for licensed online operators. In accordance with these requirements, the following tools are available to all registered players within the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limit reductions take effect immediately; increases are subject to a cooling-off period;
• Session Time Limits: Set a maximum duration for each gaming session. The platform will provide a warning notification before your limit is reached;
• Cooling-Off Periods: Temporarily suspend access to your account for a defined period (24 hours, 7 days, or 30 days) to take a break from gambling;
• Self-Exclusion: Permanently close your account and opt into pgasia's self-exclusion programme. Self-excluded players will not be permitted to re-register for a minimum period as specified in the self-exclusion terms. pgasia will also endeavour to prevent re-registration during the exclusion period;
• Reality Checks: Configurable on-screen notifications at set intervals reminding you of the duration and amount of your current session.

pgasia staff are trained to identify signs of problem gambling and to refer players to available support resources. If you are concerned about your own gambling or that of someone you know, please contact our 24/7 live chat support team or visit our Responsible Gaming page.

All content on the pgasia platform — including but not limited to the pgasia name, logo, trademarks, website design, user interface layout, graphics, game interfaces, software code, text, and promotional materials — is the property of pgasia or its content licensors and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the pgasia platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any pgasia content;
• Modify or create derivative works based on pgasia content;
• Use any pgasia trademark, logo, or brand name in any context without prior written consent;
• Scrape, frame, or mirror any part of the pgasia platform on another website or application.

Any unauthorised use of pgasia's intellectual property will result in immediate termination of your account and may give rise to legal action. Nothing in these Terms transfers any intellectual property rights to you.

To the fullest extent permitted by applicable Philippine law, pgasia's total aggregate liability to you in respect of any claim arising out of or in connection with your use of the platform shall be limited to the total amount of deposits made by you to your pgasia account in the thirty (30) days immediately preceding the event giving rise to the claim.

pgasia shall not be liable for any of the following, whether arising in contract, tort, statute, or otherwise:

• Loss of profits, revenue, data, or business opportunity;
• Indirect, incidental, special, consequential, or punitive damages;
• Any loss or damage arising from your reliance on game outcome information, odds, or promotional material;
• Interruptions to the platform caused by scheduled or emergency maintenance, third-party system failures, network outages, or force majeure events;
• Losses resulting from unauthorised access to your account where you failed to maintain adequate account security;
• Any act or omission of a third-party game provider, payment processor, or telecommunications provider.

Nothing in these Terms excludes or limits pgasia's liability for fraud, wilful misconduct, or any other liability that cannot be excluded under applicable Philippine law.

The pgasia platform and all services are provided on an "as is" and "as available" basis. pgasia makes no warranty, express or implied, as to the uninterrupted or error-free operation of the platform, or that defects will be corrected.

pgasia collects, processes, and stores your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, as well as applicable PAGCOR data governance requirements. By registering an account, you consent to the collection and processing of your personal data as described in the pgasia Privacy Policy.

Personal data collected during registration, KYC verification, and platform use is processed for the purposes of account management, identity verification, transaction processing, fraud prevention, regulatory compliance (including PAGCOR and AMLC reporting obligations), and customer support. pgasia does not sell your personal data to third parties.

You have the right to access, correct, or request the deletion of your personal data subject to pgasia's legal and regulatory retention obligations. Requests may be submitted to the pgasia Data Privacy Officer via the contact details in the Privacy Policy.

pgasia reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms;
• Failure to complete KYC verification within a stipulated timeframe;
• Reasonable suspicion of fraud, money laundering, or other prohibited activity;
• A PAGCOR directive, court order, or law enforcement request;
• The player is identified as being under 21 years of age;
• The player is found to be on a PAGCOR or voluntarily self-exclusion list;
• Chargebacks initiated by the player against legitimate pgasia transactions;
• Any other circumstances where pgasia, in its reasonable discretion, determines that maintaining the account poses a risk to the platform, other players, or pgasia's regulatory standing.

Where an account is suspended or closed due to a Terms breach or regulatory requirement, pgasia reserves the right to withhold any remaining balance pending investigation. Balances that are confirmed as lawfully obtained and not subject to any bonus wagering requirement will be returned to the player via their verified payment method upon resolution, unless prohibited by applicable law or regulatory direction.

You may close your pgasia account at any time by contacting customer support via live chat. Account closure requests are processed within five (5) business days. Any pending bonus or promotion will be forfeited upon voluntary account closure.

These Terms and Conditions and your use of the pgasia platform are governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to:

• Presidential Decree No. 1869 (PAGCOR Charter) as amended;
• Republic Act No. 9160 (Anti-Money Laundering Act of 2001) and amendments;
• Republic Act No. 10173 (Data Privacy Act of 2012);
• Applicable PAGCOR circulars, resolutions, and regulatory issuances governing online gaming operations.

Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation between you and pgasia shall be submitted to the exclusive jurisdiction of the appropriate Philippine courts or, where applicable, to the dispute resolution mechanisms provided under PAGCOR regulations.

pgasia reserves the right to amend, update, or replace these Terms at any time. Amendments may be made to reflect changes in Philippine gaming law, PAGCOR regulatory requirements, platform features, payment methods, or pgasia's internal policies.

When material changes are made to these Terms, pgasia will notify registered players by posting a notice on the pgasia platform and/or sending an email notification to the address registered on your account. The updated Terms will display a revised "Last Updated" date at the top of this page.

Your continued use of the pgasia platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree with the amended Terms, you must stop using the platform and contact customer support to close your account.

If you have any questions about these Terms and Conditions, or wish to raise a concern about your account or a transaction, please contact the pgasia customer support team:

For regulatory complaints that cannot be resolved with pgasia directly, players may also contact PAGCOR through the official PAGCOR channels as published on the PAGCOR website. pgasia is a PAGCOR-regulated operator and takes all regulatory complaints seriously.